Terms and Conditions of Service: St Andrews Seafoods


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur St Andrews Seafoods cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

St Andrews Seafoods returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be accepted. Some items such as fresh seafoods are highly perishable and are not suitable for return.


If when you receive your product(s), you are not completely satisfied please let us know straight away. Fresh seafoods are highly perishable and are not suitable for return and exchange.  But we will always try to work with our customers to ensure satisfaction.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately, this will be given special priority and you can expect to receive the correct item ASAP.

Delivery service

We try to make the delivery process as simple as possible and we are able to send your order either you home or to your place of work. It is essential that there is someone available to accept the delivery on the day you have chosen. If there isn't then we accept no responsibility for the condition of the goods when they arrive or are collected from the depot.

Because our goods are highly perishable the only available option is next working day service. We send product out on Mondays, Tuesdays, and Wednesdays to arrive with you on Tuesdays, Wednesdays and Thursdays.   Bitter experience has shown us not to send goods out on Thursdays for Fridays.  If  anything goes wrong the carrier can't fix it until Monday; by which time your parcel will be very smelly! In case of bank holidays and over the Christmas period, please check the website for our revised delivery times.

We will attempt to contact you by email and phone if we become aware of an unexpected delay due to say poor weather.

Export restrictions

St Andrews Seafoods  normally only sends goods within the UK mainland to areas which can be reached by next day delivery. If however you have a special request please contact us your requirements.

Privacy Notice 

We don't share your information with anyone we don't have to. Obviously we have to share some details like your name and address in order for APC to deliver to you.  But we don't pass your information to anyone for marketing purposes.


We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. St Andrews Seafoods uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behavior of our users
* To perform other such general marketing and promotional focused on our products and activities.

We DO NOT sell, lend, give, share or otherwise release your personal data to anyone. Nor will we ever do so unless we are compelled to by Law.

Conditions Of Use

St Andrews Seafoods and its affiliates provide their services to you subject to the following conditions. If you visit our shop at www.livelobster.scot you accept these conditions. Please read them carefully, St Andrews Seafoods controls and operates this site from its offices within the UK. The laws of Scotland govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.


All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by St Andrews Seafoods and are protected by international copyright laws.

License and Site Access

St Andrews Seafoods grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of St Andrews Seafoods.

Product Descriptions

St Andrews Seafoods and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on our website or other literature that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.


Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.  Delivery costs and discounts are as shown and include VAT where appropriate.

Please review our other policies posted on this site. These policies also govern your visit to St Andrews Seafoods.

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